Support & Issue Tracker

Helpdesk & Support Center •

Telegram Channel Notifications Setup Needed

Connect your Telegram Bot and Channel to receive and manage live ticket alerts with interactive buttons.

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Create Support Request

Creates a tracked ticket and broadcasts alert to Telegram

Issue Title *

Issue Description

Activity & Notification Timeline

Post Note / Reply

Telegram Channel & Bot Integration

Configure bot credentials for real-time broadcasts & commands

ℹ️ Quick Setup Steps:

Message @BotFather on Telegram, send /newbot, and copy the HTTP API Token.
Create a Telegram Channel or Group, add your newly created bot as an Administrator.
Enter your channel username (e.g. @MySupportChannel) or numerical Chat ID (e.g. -100xxxxxxxxxx).
Click Send Test Notification below to verify!

Telegram Bot Token *

Channel / Group / Chat ID *

Notification Triggers

Broadcast when a New Ticket is submitted Broadcast when Status Changes (e.g. In Progress, Resolved) Broadcast when internal Notes / Replies are added

☁️ Ready for Cloud Hosting:

When you host this application on a cloud server (AWS, DigitalOcean, VPS, Render, etc.) with an HTTPS domain, you can register the Telegram Webhook so Telegram pushes incoming commands and button clicks to your server in real time.

Application Public HTTPS URL

Webhook target will automatically be: [YourURL]/api/telegram_webhook.php

Click below to check or set your Webhook status on Telegram servers.